No message left unanswered.
NORA greets every customer who writes to your business in their own language, notes what they want, guides them to an appointment and, wherever a decision is needed, hands over to your team.
What happens overnight
The rest of the conversation above. Nobody is sitting by the phone.
Speaks the customer's language
Arabic for those who write in Arabic, German for those who write in German. What matters is not the language you speak, but the language your customer speaks.
No menus, no 'press 1'. The customer never sees "press 1 for English"; their language is recognised from the first message and they get a reply in it.
Notes what they want
What they're interested in, where they're writing from, when they want it — taken from the conversation and written on a card. Nothing that wasn't said.
Stops where it doesn't know
When a question isn't in its knowledge base, it doesn't make things up: it says “I'm checking with our team” and flags the conversation. It never decides alone on negotiations, complaints or payments.
Your team starts the day prepared
Who wrote overnight, what they want and the next step are waiting in the panel. No one reads hundreds of messages from the start.
Your staff can reply without knowing the language
The customer writes in Arabic, your staff reads it in their own language in the panel. They reply in their language and it reaches the customer in Arabic. No translation windows, no copy and paste.
They can take over the conversation at any moment; while they do, NORA stays silent.
A person approves the appointment
NORA takes the day and time from the customer but doesn't book it by itself. The request lands in your panel; once you approve, the customer gets a confirmation in their own language.
It can't book outside your working hours or into a taken slot.
Who uses it
Industry knowledge isn't hard-coded. You enter your prices, working hours and answers to common questions in the panel; NORA speaks with them.
Clinics and health tourism
Answers enquiries from abroad in the patient's language, books an initial consultation and leaves medical questions to the doctor.
Rentals and accommodation
Hotels, villas, yachts, cars. Answers availability and price questions, takes dates and sends the booking to you for approval.
Appointment-based businesses
Salons, dentists, consultants, workshops. A late-night “are you free tomorrow?” doesn't wait until morning.
Sales and dealerships
Answers product and stock questions with the information you provide, and passes serious buyers to your team.
Real estate
Understands the budget, number of rooms and area a foreign buyer writes in their own language, suggests matching options from the agency's own listings and passes viewing requests to your team.
E-commerce
Answers product, price, shipping and return questions, guides the customer to the product or the order, and passes order problems and complaints to your team.
What it doesn't do
What an assistant doesn't do matters as much as what it does.
- It doesn't make things up. Where it doesn't know, it says so and hands the conversation to you.
- It doesn't invent prices. It sticks to your price list, gives no discounts and doesn't negotiate.
- It doesn't do the expert's job. It leaves health to the doctor, law to the lawyer and technical work to the technician.
- It never confirms a payment. Payment confirmation comes from you.
- It doesn't hold on to data. If a customer says “delete my data”, the record is deleted and who deleted it is logged.
Packages
Prices are finalised in the discovery call based on your industry and volume.
Starter
- WhatsApp assistant
- 5 languages
- Industry calibration
- 2.5-week training period
Growth
- WhatsApp + Instagram DM + Messenger (Instagram and Messenger open after Meta approval)
- 15 languages
- Management panel
- Industry knowledge base
- 2.5-week training period
Elite
- WhatsApp + Instagram DM + Messenger + phone (voice) (Instagram and Messenger open after Meta approval)
- Unlimited languages
- Full management panel
- Outbound calls (the assistant calls)
- Custom industry knowledge base
5x performance commitment
If NORA doesn't reach at least 5 times your team's customer-response performance and come close to your brand's communication quality, I refund the full amount you paid.
For the first 5 businesses, Özlem Çeri handles the setup personally.
FAQ
If anything else is on your mind, write to us; we reply the same day.
How long does setup take?
The system works from day one. A 2.5-week training period follows to match your brand's tone and calibrate it to your industry; conversations are monitored and corrected during this time. Meta's approval of the WhatsApp number is not included in this period.
Is the system compliant with data protection law?
Conversations are stored encrypted, with data centres in Europe/Türkiye. A privacy notice (KVKK) and a data processing agreement are provided as standard.
Will it replace my staff?
No, it works alongside them. The assistant replies to messages and opens appointment requests; your staff focus on warm leads and close the deal.
Will I use my own number?
Yes. NORA speaks through your business number. The number and the account stay with you.
Can I change prices or working hours later?
You change them yourself in the panel — no need to ask us. As soon as you save, NORA uses the new information.
What if it says something wrong?
NORA only speaks with the information you give it; for questions not in its knowledge base it doesn't produce an answer, it flags the conversation for your team. Every conversation is recorded and can be read in the panel.
Where is customer data stored?
Conversations are stored in a database opened in your name. If a customer says “delete my data”, you delete the record from the panel and who deleted it is logged. For details, see the privacy notice (KVKK).
How does my staff take over?
They press “Take over” on the conversation in the panel. From then on NORA stays silent and the staff member continues. When they press “Hand back”, NORA continues.
How many messages will go unanswered tonight?
In a fifteen-minute call, let's look at how it would be set up for your business.